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Dakota County Regional Chamber of Commerce

General Information


Job title: Membership Services Director
Job location: Eagan, MN 55123 United States
Requisition code:
Date posted: 07/15/13
Job type: Full-Time
Compensation: Salary is commensurate with experience and is structured with minimal base and commission. Health and dental insurance is provided through a proportionate cost to the employee. Other benefits include paid holidays, personal time off policy, retirement matching program, reimbursement of business travel, professional development and training. The Chamber strives to provide compensation at market rates when compared to like organizations.

Job Classification

Job Category:Communications
Customer Service

Job Description

Job description:
The Membership Services Director is responsible for the sales of new memberships within the Dakota County Regional Chamber of Commerce as well as retention of existing members. This position implements strategic direction for the organization’s growth within the membership area. The Membership Services Director will develop and direct the annual planning within the department relating to membership growth, membership retention and expansion of the Chamber’s BundleUp!. The position reports directly to the Chamber’s president.

•Contact, acquire and sell new Chamber memberships to businesses and organizations located throughout Dakota County area
•Schedule appointments and personal visits with prospective companies
•Achieve budgeted revenue goals
•Actively seeks new business leads and follows up as appropriate
•Ensure all sales processes are integrated and strategic, support strategic plan objectives, create brand position, adhere to brand standards and an effective expenditures of resources
•Develop objectives and research-based strategies for prospecting businesses
•Develop research-based strategies for partnerships and the development marketing and sponsorship programs and opportunities
•Provide sales skills and expertise to the Chamber’s staff and volunteers by building, developing, leading and managing various teams capable of carrying out the necessary and expected sales strategies and goals
•Maintain accurate statistics and data on return on investment of marketing programs and efforts, for regular reporting and analysis of sales plan and associated activities and programs
•Cultivate and maintain an extensive knowledge of all Chamber programs, services, initiatives and activities
•Closely monitor industry trends and local issues impacting the Chamber’s membership sales efforts
•Actively support and participate in Chamber events and programs
•Cultivate relationships in order to upgrade current investment levels with members to higher levels of membership as well as BundleUp!
•Works renewal accounts and targeted major accounts as assigned
•Assists Chamber members in taking full advantage of their membership including participation (attendance and volunteerism) and retention in the Chamber
•Staff liaison to various sales based volunteer committees and task forces
•Represents the Chamber in a professional manner
•Perform other job duties as assigned by the President of the organization

Job Requirements

Education, training, experience:
•Bachelor's degree in marketing, journalism, communications, business, or related field
•Minimum of two years of experience in sales/marketing positions with preference to experience working in the chamber of commerce/association management industry
•In-depth knowledge of sales functions and customer service oriented principles
•Proficient in ability to analyze and interpret market research
•Strong interpersonal skills to effectively cultivate relationships with prospects, members, volunteers and community stakeholders
•Experience and success in developing compelling written, oral and visual presentation materials
•Ability to assess marketing opportunities and develop strategic plans to reach targeted audiences
•Ability to organize, plan and prioritize workload involving multiple projects at one time
•Ability to think creatively and innovatively as well as provide solutions
•Ability to communicate effectively to diverse audiences
•Strategic, critical thinking and problem solving abilities
•Strong ability to work independently and as part of a team
•Results-oriented and willingness to be accountable for measurable goals
•Ability to prospect/cold-call new businesses and to upgrade and sell major accounts
•Capable of maintaining sensitive/confidential information
•Must be a team player that works well in fast-paced, changing environment
•Must have the ability to foster the values of member relations and quality assurance in customer service
•Proficient in Microsoft Office programs including Outlook, Excel and Word
•Knowledge and understanding of the business community in the Dakota County region
•Must have/maintain a dependable vehicle with proof of license and insurance
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